Return and Shipping Policies

 

 

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase.


1. Mail your returned item to:
     TUOIA 
     6786 Broad Street
     Douglasville, GA 30134 

   
2. Include in your package a signed letter stating the reason for your return and the original receipt.

 

Return Exceptions
Some items can not be returned. These include custom framing and custom or personalized items.  
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

 

Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

 

Exchanges
If your  item is in like new condition, you may exchange it. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

 

Shipping Policy

Turnaround
All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

 

Carriers
We use the following carriers to deliver our orders:
USPS
UPS
FedEx
DHL

 

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

 

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

 

Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

 

 

Privacy Policy

 

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.


What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

 

How do we use your information?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.


Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.


Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

NEED ASSISTANCE?

 

240-346-3575

info@tuoia.com

 

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